Legal

1. Introduction

   macinteract Pty. Ltd. ABN 44 155 154 653 (“we”, “our”, “us”) is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), as amended, and the Australian Privacy Principles (APPs). We follow the Office of the Australian Information Commissioner’s APP Guidelines and relevant privacy reforms effective from 2025.

2. Collection of personal information

   We collect personally identifiable information when you submit it through website forms, integrated tools (for example our contact Typeform), or third-party services we use to operate the business, including:

   • Google Analytics (website analytics and usage statistics);
   • Typeform (contact and related forms where configured);
   • Mailchimp (email subscriptions and communications);
   • Stripe (electronic payment processing);
   • Social platforms such as LinkedIn and X (external engagement).

3. Purpose of collecting data

   Information is collected to provide and improve services, process transactions, respond to enquiries, deliver communications you have opted into, perform analytics, and meet legal obligations. Sensitive information is collected only with informed consent, or as required by law.

4. Use and disclosure

   We use personal information for the purposes stated at collection. Disclosures are limited to trusted third parties (including those listed above) and only for legitimate business or legal obligations. We do not sell or rent your information. Where information is transferred or stored outside Australia (for example Mailchimp in the USA, Stripe in the USA, EU, or UK), we take reasonable steps to ensure appropriate safeguards consistent with the APPs. You should also review relevant third-party privacy policies.

5. Electronic payments: Stripe

   If you make payments via our website, data such as name, contact, and billing details may be processed by Stripe for payment processing and security. Information may be transferred internationally (including the USA, UK, or EU) and used for fraud detection, regulatory compliance, and anti-money laundering as required by law.

   • Stripe privacy

   Your data is handled in accordance with Australian privacy law and Stripe’s framework. You can request access, correction, erasure, or portability of payment data, and ask for limits on processing, by contacting us or Stripe directly where applicable.

6. Cookies

   Cookies support essential website functionality and, where you consent, analytics. They do not personally identify visitors by themselves. You can disable cookies in your browser; some features may not work as expected.

7. Access, correction, and data portability

   You can request access to or correction of personal information we hold. Requests for erasure (“right to be forgotten”) or data transfer are handled within a reasonable timeframe as Australian law requires.

8. Right to erasure

   You may request deletion of personal information when it is no longer needed for our business or law no longer requires retention. Exceptions can apply where information must be kept for regulatory reasons or to defend legal claims.

9. Security and retention

   We apply technical and organisational measures to protect against misuse, interference, or loss, and against unauthorised access, modification, or disclosure. Data is destroyed or de-identified when no longer required, or retained only as long as necessary under law.

10. Direct marketing and opt-out

    Marketing is sent only with clear consent. Each message includes a way to opt out or update preferences.

11. Anonymity and pseudonymity

    Where lawful and practicable, you may interact with us anonymously or using a pseudonym.

12. Social media

    Interactions on third-party platforms are governed by those platforms’ policies. Information posted on our public channels may be recorded for engagement purposes but is not used to identify individuals further unless the law requires it or you consent.

13. Complaints

    For privacy concerns or to exercise rights (access, correction, erasure, portability, restriction, or objection), contact us via the enquiry form on our Contact page. We aim to respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner via oaic.gov.au/privacy/privacy-complaints/.

14. Policy updates

    This policy may change from time to time. The version on this page is the current one.

1. Company definition — “macinteract” means macinteract Pty. Ltd. ABN 44 155 154 653.

2. Scope of works and additional services — Services follow the agreed scope and staged sign-off where applicable. Additional work caused by changes to the brief or scope after sign-off is charged at the hourly rates in your agreement.

3. Coordination with other consultants — We can coordinate and integrate work from other consultants you engage on request. We are not responsible for the services those consultants provide.

4. Emergency and after-hours work — Emergency assistance is work requiring an immediate response. After-hours work is work outside normal business hours (17:30 to 08:30).

5. Data protection and backups — We take reasonable precautions to reduce the risk of data loss only in relation to commissioned work. Before work starts, you must maintain a continuous, reliable backup system and have an up-to-date backup set available.

6. Time logging and invoicing — Time is logged in 15-minute increments. Invoices are issued fortnightly or on successful completion of described phases or stages.

7. Payment terms — Payment by electronic funds transfer is due within 7 days of invoice unless otherwise agreed. We may suspend services if payment is more than 7 working days overdue.

8. Late payment — Late payments attract a one-off AUD 110 administration fee plus interest at 10% per annum calculated daily.

9. Changes to standard rates — We review standard rates periodically and will communicate changes promptly.

10. Call-out fees and parking — Call-out fees and parking charges apply as set out in our standard rates.

11. GST — Fees are quoted exclusive of GST unless stated otherwise.

12. Proposal validity — Proposals are valid for 30 days from the date of issue.

13. Liability disclaimer — macinteract is not responsible for conflicts, damages, legal disputes, or other issues arising from following provided quality-management systems or procedures. The client retains full responsibility for how those systems are applied.

14. Copyright and licence — Copyright remains with macinteract. You receive a licence to use templates, workflows, or systems for professional use only for the company they were prepared for. Licences may be revoked if payment under the agreement is outstanding.

15. Termination — Either party may terminate with at least 30 days’ written notice. On termination you must promptly pay all amounts due. Cancellation or deferment fees are calculated from the current professional cost estimate; hourly work is charged from submitted timesheets since the last paid invoice.

16. Dispute resolution — Disputes may be submitted to mediation if not resolved within 5 working days after written notice.

Questions about an engagement? Use the Contact form.